This in-person training, hosted by Dale Carnegie of Nevada, will help you influence outcomes and create cooperation through diplomatic and tactful communication. You ™ll realize that standing up for yourself, when done effectively, doesn ™t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you! Course Objectives: – Display a positive attitude and professional image. – Speak confidently, diplomatically, and tactfully in difficult situations. – Use emotional controls to sustain success. – Increase trust, credibility, and respect through words and actions. – Build rapport and strengthen relationships. What You’ll Learn: – Develop flexibility in your communication style and assess the intent of your messages against the outcomes. – Learn to control your œhot buttons  and respond instead of reacting, maintain composure when criticized. – Avoid conflict by staying calm and poised under pressure.