Grow Your Career and Gain Hospitality Industry Recognition With the CPGE„ Certification After Your Name The Certified Professional in Guest Experience program, offered by Certplace, is a certification program aimed at empowering professionals and businesses with skills to turn customers into guests. The focus is on eliciting positive emotions, crafting memorable moments, and building connections to attract and retain customers by encouraging positive brand association and loyalty. To earn the CPGE„, participants must complete a comprehensive 3-hour session, culminating in a 30-question multiple-choice exam that solidifies the material covered during the class.